Contact us at this address or use the form below. Please keep in mind that all support is booked online via prepaid reservation.
Sorry, we do not:
- Offer drop-in repairs (house calls only)
- Sell power adapters or other parts
- Perform screen repairs
- Fix liquid damage
- Fix broken mobile devices
Our consulting focus is helping clients resolve non-repair problems. Make an appointment here.
Got a question? Feel free to drop us a line.
Frequently Asked Questions:
Q. How quickly can I get help?
A. We are usually able to schedule a support call or screen share on the same business day, or often weekends. House calls usually have a few weeks' wait time.
Q. What on-site services do you provide?
A. Please check our House Call availability if you need a physical repair. If no times are shown, please email us to get on our wait list and estimated availability.
Q. Do you do walk-ins or drop-offs?
A. Sorry, no longer. We emphasize work at our clients' location, whether remotely or physically.
Q. If our session runs over the purchased time, can you bill me later?
A. To keep our costs low, all remote service is prepaid. As long as the next time slot isn't booked, you can add time on the spot.
Q. If I don't use the full time in a session block, can it be saved for later?
A. If your unused balance is at least 30 minutes, simply contact us to schedule your remaining time. Smaller remaining portions may also be used for support via email.
Q. How long is an unused session block good for?
A. One calendar year from date of purchase.
Q. Do you sell computers, software, or parts, or accessories?
A. We sell services only, although we can provide replacement parts or solid state drives (SSDs) in conjunction with a house call.
Our mailing address: (sorry, no walk-ins)
Moosewood Consulting, LLC
d/b/a NYC Mac Support / nycmac.com
534 3rd Ave, Suite 1101
Brooklyn, NY 11215