Drop us a line…
Our focus is remote support and house calls.
If you were looking to drop your device off for repair — sorry!
…or tell us about your goals
We'll get back to you typically within 1–3 hours
Billing and Availability
Q. How do you bill?
A. All support is prepaid via secure online invoicing. Our rates depend on the service, but we emphasize value to our clients. If it can be fixed via screen sharing instead of a house call, why pay for travel time?
Q. How quickly can I get help?
A. We are usually able to schedule a support call or screen share on the same business day, or often weekends. House call availability depends on our schedule.
Frequently Asked Questions:
Q. What on-site services do you provide?
A. Please check our House Call availability if you need a physical repair. If no times are shown, please message us to get on our wait list.
Q. Do you do walk-ins or drop-offs?
A. Sorry, we generally work at our clients' location, whether remotely or physically.
Q. If our session runs over the purchased time, can you bill me later?
A. To keep our costs low, all remote service is prepaid. As long as the next time slot isn't booked, you can add time on the spot.
Q. If I don't use the full time in a session block, can it be saved for later?
A. If your unused balance is at least 30 minutes, simply contact us to schedule your remaining time.
Q. How long is an unused session block good for?
A. One calendar year from date of purchase.
Q. Do you sell computers, software, or parts, or accessories?
A. We sell services only, although we can order parts for you or tell you what to buy.
Our mailing address: (sorry, no walk-ins)
Moosewood Consulting, LLC
d/b/a NYC Mac Support / nycmac.com
534 3rd Ave, Suite 1101
Brooklyn, NY 11215
(646) 854-6227 (85-4MACS)