Do you have priority needs? Things that just can’t wait? We realize that sometimes tech issues are urgent and some outsourced “call center” isn’t going to cut it. As a result of people's universal frustration with typical online chat or support line, we’re pleased to offer VIP Tech Support.
See your usage history and add credit at any time with our Client Portal.
- A prepaid retainer that gets you priority access to a US-based tech expert
- Available on demand, evenings and weekends
- Skip the booking process and talk to a consultant sooner
- We can solve many problems via phone / email / screen share
- Available evenings and weekends
- Support is billed in half hour blocks at $45 (minimum two per client)
- If we aren’t available right away, you have the option of the standard rate of $29 per half hour
- If you have to leave a message, we will make it our urgent priority to reply as quickly as possible
Case Studies of our VIP Tech Support Service
Repairs on Vacation
A well-known British artist and his family was spending a week in NYC. As travel can be rough on laptops, two of theirs sustained physical damage. We met them at their hotel suite, diagnosed the situation, overnighted the parts, and completed the job much to the delight of mom, dad and the kids.
Worst Possible Time
The CEO of a large fashion conglomerate was in town for a presentation. Then his phone flat out died. Strapped for time, preparing for the evening’s talk, his team enlisted us to put out the fire. We replaced, reactivated his phone, and recovered his data all in the afternoon before the big meeting.
This option is available as a gift card.